·        Manage and oversee the daily store operations such as sales, expense control, staff recruitment, training, inventory management, security and safety, etc.

·        Support Retail Manager and General Manager in the development of the store opening, planning road map and supporting negotiation with partners, landlords and appointed contractors

·        Prepare periodic report analysis and operations reports for management review, coordinating daily sales data & KPI data and reporting daily, weekly, monthly sales status

·        Monitor Customer Traffic, Competitor Sales and Market Trends

·        Collecting and reporting sales strategy plan from stores on a monthly basis

·        Reporting operation calendar for making action plan (Closing date, promotion period and etc.)

·        Prepare regular analysis on competitors’ sales, keeping track of competitors’ projects and trends

·        Manage replenishment of uniforms and marketing materials, VM display and uniforms

·        Arrange miscellaneous service (Stationery, Drinking, Repairing and etc.) for all boutiques

·        Ensure compliance with company policies and procedures, managing and updating existing Standard Operating Procedures Manual

·        Collect and manage customer complaints, addressing and resolving the related issues

·        Perform other related ad hoc tasks and projects where necessary 

·        Experience in luxury retail industry

·        Fluency in written and spoken English language

·        Ability to manage multi tasks simultaneously with superior time-management skills

·        Strong analytical and problem-solving skills