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EverBrain is a Strategy of Your Life

CONSULTANT
in charge

김신애

김신애 컨설턴트

02-553-6971

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Community Management Business Partner(Senior Recruiter)

JOB INFORMATION

회사소개 Company
Foreign Localization Company
직급/직책 Position
Senior Recruiter
담당업무 Work
 What You Will Do: 
  • Act as the bridge between customer goals & requirements and our community partners
  • Represent the community during customer and internal meetings
  • Vet and sync business requirements and map these to community driven results
  • Live and breathe the Community Management Team Charter of: 
    • We are the bridge between customers, project managers and the community
    • We are their voice
    • We own the performance and the results
  • Own the capacity management for assigned accounts: 
    • Launch sourcing requests
    • Ensure successful utilization of new community partners
    • Lead continuous engagement strategies for your region, solution, vertical
  • Live a community centric mentality: community experience is at the heart of everything we do
  • Treat community partners like they are our customers and act in their best interest by pushing for process, technology, and experience improvement
  • Utilize the strength of the community in new and creative ways
  • Through your actions, directly impact core metrics of: 
    • Customer NPS
    • Community NPS
    • Community Satisfaction
    • New partner utilization
    • Translator retention
    • Community size and scale
  • Act as the bridge between customer goals & requirements and our community partners
  • Represent the community as senior stakeholder during customer and internal meetings
  • Vet and sync business requirements and map these to community driven results
  • Live and breathe the Community Management Team Charter of: 
    • We are the bridge between customers, project managers and the community
    • We are their voice
    • We own the performance and the results
  • Own the capacity management for a set of assigned team members and their customers: 
    • Launch sourcing requests
    • Ensure successful onboarding of new resources
    • Lead continuous engagement strategies for your region, solution, vertical
  • Live a community centric mentality: community experience is at the heart of everything we do
  • Treat community partners like they are our customers and act in their best interest by pushing for process, technology, and experience improvement
  • Utilize the strength of the community in new and creative ways
  • Through your and your team’s actions, directly impact core metrics of: 
    • Customer NPS
    • Community NPS
    • Community Satisfaction
    • Onboarding journey graduation
    • Translator retention
    • Community size and scale
근무지 Location
Seoul, Korea
처우조건 Condition
Negotiable(Pls. outline your current salary package and expectations.

Skills and Experience Required

학력 Education
BA / BS degree or equivalent required
경력 Career
 
특기사항 Etc

To Be Successful You Will Have: 

  • Proven experience delivering world class customer service
  • High ability to manage multiple competing interests, stakeholders and priorities
  • A critical eye for using data to guide business decisions
  • Strong organizational abilities: time and priority management, negotiation, conflict resolution, stakeholder management
  • Strong communication skills
  • Thorough understanding of basic financial concepts
  • A high degree of self-motivation, proactiveness, flexibility, solution-driven mindset, and can-do attitude
  • Native Korean with a high level of proficiency in spoken and written English
  • 3+ years experience in community management, customer success, customer support, supply chain management or a related field
  • 2+ years experience in the localization industry


In Return You Can Expect: 

  • Continuously challenging work in a fast-paced, global and multi-cultural company and industry
  • The ability to directly drive meaningful and positive outcomes for our community partners
  • To work with exceptional, passionate, globally based colleagues and customers
  • To be part of a major organizational transformation towards a customer, community, and tech first led business
  • Leadership that consistently takes an “employee first” approach and actively aids in your success 

JOB APPLY

Consultant
김신애
Inquire TEL.
02-553-6971
Submit via Email
emily.kim@everbrain.com
접수방법 Apply Method
Application On Line