• Claim control
• Claim assessment and analysis
• Warranty guidelines management and development
• Prior approval
• Dealer development
• Warranty audit
• Dealer training
• Claim coaching to dealership
• Other dealer support
• Managing warranty KPI
• Government affairs
• Managing internal recall process
• Reporting to MOLIT and MOE
• MOLIT: Recall, regular recall completion, technical data, technical analysis material and warranty repair history
• MOE: Regular ERC replacement status(quarterly & yearly)
• Others
• Developing and managing extended warranty program
• Developing and managing service maintenance program

       - Ensure to be fully aware of warranty process and its policy in order to better optimize dealer productivity.

       - Ensure that which issue is claimed by warranty and analyze whether they are proper to be claimed